Shipping Policy
We know that part of the VELARÉ experience begins the moment your order leaves our hands. Here is everything you need to know about how we pack, ship, and deliver your pieces.
Processing Time
Orders are processed within 1–2 business days of purchase. Each garment is inspected and carefully packaged before it leaves our fulfillment center. During high-volume periods (such as new collection launches), processing may take slightly longer.
Shipping Rates & Delivery Times
We are pleased to offer complimentary standard shipping on all domestic orders. Estimated delivery times are as follows:
- Standard Shipping (Complimentary): 4–7 business days
- Expedited Shipping: 2–3 business days
- International Shipping: 7–14 business days, depending on destination and customs processing
Delivery estimates begin from the date your order ships, not the date it was placed.
International Orders
International customers are responsible for any customs duties, import taxes, or fees charged by their destination country. These charges are determined by local customs authorities and are not included in your order total at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Delays
While we work with trusted carriers to ensure timely delivery, occasional delays caused by weather, customs, or carrier disruptions are outside of our control. We appreciate your patience should this occur.
Lost or Damaged Packages
If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date so we can investigate with the carrier and make it right.
Contact Us
For any shipping questions, reach out to support@retailusa.store.